FAQ - Questions + Answers

Instant Answers To Your Burning Questions!

Get fast answers without waiting: 

Still need to get in touch? Please use our handy contact form, we strive to respond within 24 hours during the week (it might take a little longer on the weekend, we are only human after all). Read on for more insta-fabulous answers:

Will COVID-19 Delay My Package?

YES! Our handling and ship times are experiencing delays due to COVID-19. Please be patient with us. In order to keep our employees safe, we are operating with a bare-bones staff to limit contact. USPS has added 2-3 extra days to both Priority Mail and first class service. We are doing our absolute best to ship your guts out ASAP. We understand that you may have a loved one who is ill or hospitalized and you are stressed. We are sending socially distant hugs during this challenging time.

Where Is My Package?

Thanks for your order! If your package seems to be taking longer than expected, call 800-ASK-USPS with your tracking number (in your shipment tracking email from us) and they can help you locate your parcel. FedEx help can be found at 800-GO-FEDEX. You can file a claim with USPS to get your parcel found and moving again.

Tracking Says Delivered But I Don't Have the Package!

If you got an email that says the package was delivered, yet the guts are not there, pretty please check all possible delivery locations, such as a side door, back door, front porch, back porch, dog house, doorman, mailroom, parcel locker, under your doormat, and yes, your mailbox, etc. If the package is a gift, please let the giftee know to look for it in these "creative" locations. Packages are occasionally delivered to the wrong address or mailbox -- please check with your mailman and/or neighbors, they might have it or bring it by soon. Sometimes a well-meaning-yet-forgetful roommate/family member will take in your package (or pickup notice or parcel locker key) inside and accidentally bury your guts under a pile of stuff -- so check with your loved ones, too! It might be right under your nose. Or in your mailbox. I Heart Guts is not responsible for lost or stolen items. If you have a question about the status of your order please file a claim with USPS by calling 1-800-ASK-USPS or starting an online claim here.

Where is My Tracking Number?

If you did not get a tracking confirmation or order email from us, or need additional help finding your guts, please let us know so we can help. We want you to get your guts, too!

My Tracking Has Not Updated! Help!

Please give tracking 24-48 hours to get moving. After 2 days, if your item says it is "In Pre-Shipment" please contact us! If your item seems to be moving in the USPS system but has been stuck in one location for several days --- or, ulp, weeks -- please contact USPS to file a claim on your package to get it moving along again. Sometimes a parcel falls behind a bookcase or gets stuck on a conveyer belt going around and 'round (this happened to a pancreas one year, no joke!) File a claim so our pals at USPS can look for it!

My Package is Taking Forever to Get Here!

Join the club! You can file a claim with USPS to get your parcel found and moving again.

Missed Attempted Delivery!

Try to flag your carrier and ask them to redeliver. If they left you one of those peach slips, you can ask for redelivery or pick it up at your local post office. Call 800-ASK-USPS with your tracking number (in your shipment tracking email from us) and they can help you locate your parcel. You can file a claim with USPS to get your parcel found and moving again. If this is an international package, contact your local postal service, as they will be handling the final delivery of your package.

How Long Does Shipping Take?

*EXPECT MAJOR SHIPPING DELAYS due to Covid-19!* Delivery dates are no longer guaranteed by USPS or FedEx. U.S. shipping is running 5-30 business (M-F) days, International shipping 30-90 ( aka FOREVER!) business days (Also you may need to pay VAT/customs duty.) If you need faster shipping, please get plush organs on Amazon.com. I'm sorry and we love you! Please note we do not ship on the weekends, so ship times may be longer if you order late Friday.

How Much Does Shipping Cost?

Calculate your shipping costs by putting guts in your shopping cart, and then visiting the cart page (the link is at the top right-hand side). Get a quick estimate by entering your country, state and zip code and click on "calculate shipping." Be sure to check again if you add more guts to your order, as the weight may change.

Do You Ship to My Country?

International shipping is VERY DELAYED, as long as 30-90 days because of Covid-flavored delays. Find your shipping costs by putting guts in your shopping cart, and then visiting the cart page (the link is at the top right-hand side). Get a quick estimate by entering your country, state and zip code and click on "calculate shipping." Customs/VAT fees are not included in the cost for shipping and handling -- we cannot guarantee that you will or will not be charged customs fees. If your order is worth over $20, there are almost always customs charges, some nations charge as much as 80%-100% tax on imported items! Horrors! Every country is different, and customs laws change frequently, please research BEFORE you buy. You are responsible for paying customs fees. Your local postal service will not release your package to you without payment. Try checking our stores list to see if you can get guts locally. Estimate the cost of your Customs Duty/VAT here. Learn more about customs duty /VAT here.

We ship to the following countries: 

United States, Canada, Mexico, Albania, Andorra, Argentina, Austria, Bahrain, Belgium, Bermuda, British Virgin Islands, China, Christmas Island, Cocos (Keeling) Islands, Crook Islands, Croatia, Czech Republic, Denmark, Estonia,Fiji, Finland, France, French Polynesia, Germany, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Netherlands, Norway, Paraguay, Peru, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos, U.S. Outlying Islands, United Arab Emirates, Uruguay and Venezula. We have suspended shipping to the United Kingdom (because of burdensome new Brexit tax laws) and Australia (because of Covid, shipments are getting lost down under.)

How Can I Add Stuff to My Order?

We'd be happy to add more guts to an existing order that has not yet shipped. You need to do two things: immediately place a second order (we don't keep payment info on file for your security) and then email us to combine shipments. We will refund any shipping overpayment back to your credit card. 

Can I Change the Shipping Address on My Order?

Only if the order has not yet shipped! Please contact us with the updated shipping address as soon as humanly possible. We want the guts to get to the right place, too!

How Do I Return/Exchange These Guts?

For returning orders placed on iheartguts.com, please send the items via first class mail with your order number and delivery confirmation (the cheapest trackable shipping method). Contact us for our return address. We will promptly refund your purchase price once we receive the return! If you'd like to exchange your gut for another, please place a second order after your refund has been processed. If your guts have a problem, please contact us immediately with a photo of the damage so we can exchange it for a perfect one! If you have a problem with a Threadless order, please email the Threadless support team at shop.support@threadless.com.

My guts are gifts -- do you include receipts inside your packages?

No. We include a packing slip with every order so the recipient will know who the gut is from and how to return it if the gut is not desirable. Don't worry, payment information and prices are not included on the packing slip, so no one has to know how little or how much you spent on 'em.

Can I include a gift message?

Yep! Your note will appear on the packing slip.

Do you gift wrap?

Nope, sorry about that!

When Will My Favorite T-shirt Be Back In Stock?

You can get T-shirts, sweatshirts, tank tops, mugs, notebooks, blankets, towels, etc. etc. over at the I Heart Guts T-shirt shop on Threadless! We even have baby and kid tees, hoodies and tote bags, so check it out.

My Face Mask or T-shirt Is Messed Up!

Please contact help@threadless.com with your order number for immediate service. We are so sorry for the error! They will help you fix it, don't worry!

Shipping Policy

Packages sent within the United States are sent via USPS First Class or Priority Mail with delivery confirmation for tracking sent via email.  If you don't get an email with tracking info a few days after your order, please check your spam or junk folder. We are not responsible for shipping to an incorrect addressI Heart Guts is not responsible for packages lost by the USPS or packages snatched by bandits. If you are having trouble finding your package, please call 800-ASK-USPS for help.

International Shipping

Depending on location, international packages are sent either USPS International First Class, Global Priority Mail, or Express Mail. International and Global Priority Mail packages take 7-10 days, First Class International takes about 15-30 days plus the package may spend some time in customs review. Customs fees, VAY, Duty are not included in the shipping price, use this handy Customs Duty Calculator before you buy. Shipments from USPS will ultimately be handled your local postal service (Royal Mail, Canada Post, Correos Mexico, Deutsche Post, etc.), please contact your local branch for help with final delivery and customs VAT duty due on your parcel.

Express Shipping Policy

We know that people often need their guts really fast, sometimes because someone special is in the hospital. We have currently suspended overnight shipping on our site because FedEx cannot guarantee delivery dates during COVID. Please order I Heart Guts with Amazon Prime for extra-speedy service. 

Your Privacy

Just because you've purchased something online shouldn't mean you have suddenly sold your soul to the gods of advertising, which is why we never share, sell or use your email or name or sales data for anything. We will never sell your information to a third party. Pinky promise.

Other Frequently Asked Questions

Why don't you have a phone number? I want to talk.
We check our email about a million times a day. Use our contact form to get in touch right away. We try to respond in 24 hours or less.

I really need my spleen RIGHT NOW!

We understand sometimes Priority Mail is not fast enough when someone important is in the hospital. Seeing as plush organs are a non-essential part of excellent medical care, we cannot run our business like an emergency room and still stay sane. If you have to have it yesterday, please get guts via Amazon Prime, where the robots never stop. We are still just regular humans over here.

I only want one pin. Why do I have to pay so much to ship it?

We offer First Class (cheap and slow) and USPS Priority Mail (fast and only slightly more). If you don't want to pay that much, get first class shipping if it's available. But be prepared to wait.

How can I pay for my guts?

We accept Visa, MasterCard, American Express, and Discover only. We apologize, but we do not accept Paypal, Bitcoin, Dwolla, Wampum, arms and legs, or Monopoly money. Sorry!

Can I send a gut to a friend?

Of course! Please help us help you by giving us a confirmed, recent, up-to-date address for the gift recipient. We want your guts to go to the right place, and so do you. If you are shipping to a hospital or hotel, please know it might not get there before the person checks out! 

I want to buy in bulk -- can I get a discount?

Yes! Bulk coupons below, enter at checkout:

10% off 10-24 pins, use coupon PINS10%
15% off 25-49 pins, use coupon PINS15%
20% off 50-99 pins, use coupon PINS20%
25% off 100-199 pins, use coupon PINS25%
30% off 200-499 pins, use coupon PINS30%
40% off 500 + pins, use coupon PINS40%

10% off 10-24 plush, use coupon PLUSH10%
15% off 25-49 plush, use coupon PLUSH15%
20% off 50-99 plush, use coupon: PLUSH20%
25% off 100-199 plush, use coupon PLUSH25%
30% off 200-499 plush, use coupon PLUSH30%
40% off 500 + plush, use coupon PLUSH40%

10% off 10-24 keychains, use coupon KEYCHAINS10%
15% off 25-49 keychains, use coupon KEYCHAINS15%
20% off 50-99 keychains, use coupon KEYCHAINS20%
25% off 100-199 keychains, use coupon KEYCHAINS25%
30% off 200-499 keychains, use coupon KEYCHAINS30%
40% off 500 + keychains, use coupon KEYCHAINS40%

If you are interested in 200+ I Heart Guts round buttons or 50+ magnets, you can qualify for wholesale prices over at Badge Bomb.

Can you do a custom order or add my logo to a product?

No, we can not.

Do you make these in smaller or bigger sizes?

We would love to offer multiple sizes someday, so keep checking back.

Can I wash my plush organ?

Try spot-cleaning with gentle detergent and toothbrush, machine washing on gentle cycle with a mild detergent and dry on low (to avoid melting the polyester stuffing). I did successfully wash and dry my uterus recently and it looks great!

Can I disinfect my organ?

It's impossible to completely clean a plush toy. Because transplant patients often have compromised immune systems, we recommend waiting until your loved one is out of the germy hospital before gifting the gut, just to be on the safe side. We hope one day to make a wipe-offable version. 

Where do the guts come from?

We don't like to name our secret sources, but let's just say the retired members of Fraggle Rock have been really generous organ donors. Seriously, though, all our plush friends were dreamed up in California and made in China.

Why do they cost so much? I want to collect them all!

We are not Mattel or Hasbro — they make a million toys at a time and can therefore get their prices really low, which is great for you, the consumer. We are a small, weird organ company that makes just a few hundred of each gut at a time. Our plushes are super high quality, super soft, super awesome and made in small batches at an ethically certified factory. Our craftspeople in China are treated well, paid a decent wage, and they do an excellent job. We believe they deserve to be paid well for their work. The organs also come with a little booklet that explains what the organ does — educational value!  If you’d like to start a collection, we recommend our gutsy sticker set or happy organ eraser variety pack!

Why are your plush toys made in China, why can't they be made in the U.S.?

We search every year in the U.S. for a manufacturer, but the costs are so prohibitive that we were concerned about passing those costs on to our customers. Very few people want to pay $50-$75 for a plush toy and that's about what a U.S.-made plush will cost. Also, I am personally a lousy seamstress and if I made them myself they would look like hideous cabbages with arms and it would cost $150. Trust me, no one would want one. It would be really nice if our books, cell phones, shoes, computers and a million other things we enjoy were all made here in the US. We are confident that our sources in China are treated well, paid a decent wage, and they do an excellent job. Keep in mind that our plushes are sewn by actual real human beings with lives and families, not evil robots.

How can I make my own toys?

Read my advice on how to make custom toys here.

Do you have anything made in the U.S.?

Yes! All our T-shirts are made and printed in the US, our posters and self-exam cards are printed here and our buttons and magnets are made in the US.

Will I like these guts?

That's entirely up to you, but maybe read a little bit from some of our very satisfied customers or check out some nice things people have said about guts in the news. Our organs are super well-made, super cute and will put a smile on your face. What could be better?


Can I get cash for these on the black market?

Don't quit your day job.

I left my heart in San Francisco -- can I get another one?

Check our store list.


What am I, chopped liver?