We are busy at Guts HQ at this time of year packing guts, shipping guts, tracking packages and making sure we exceed our customers' expectations when it comes to getting guts into your hands. Have a problem? We have answer! And it's as easy as 1-2-3-email to reach us. We strive to get back to your questions within 24 hours, sometimes a few minutes. Yeah, Amazon Prime may ship faster than we do, but have you ever tried to get in touch with someone at Amazon? They are too busy being robots. We are real humans and we love you!