Frequently Asked Questions

Let's Communicate

Need to get in touch? Please use our handy contact form, and you'll hear from us soon, we check our email about a million times a day and strive to respond within 24 hours during the week (it might a little longer on the weekend, we are only human after all). Read below for immediate answers to common questions.

Holiday Shipping - Get Your Guts On Time!

When in doubt -- order early! These dates include our processing time and added time for increased holiday mail volume. We use USPS First Class and Priority Mail. Priority Mail is faster, First Class is slower but less expensive. 

USA ORDERS
Order by Dec 9th for Dec 24th delivery via First Class (about 5-10 business days)
Order by Dec 16th for Dec 24th delivery via Priority Mail (about 3-6 business days)

INTERNATIONAL ORDERS
Order by Dec. 1st for Dec 24th delivery via International First Class (about 15-30 business days)
Order by Dec. 8th for Dec 24th delivery via International Priority Mail (about 7-15 business days)

IN A RUSH?
We don’t offer overnight or express shipping, sorry about that. Please visit Amazon.com for express service.

PROBLEM WITH YOUR SHIPMENT?
We wish we could walk each and every organ to your doorstep, but please understand that once the guts are in the hands of USPS we can’t control what happens. USPS is usually reliable, but during the holidays added mail volume means packages are occasionally misrouted, lost or delayed in customs. Yes, we hate it, too. If your package seems to be taking longer than expected, please contact us immediately so that we can help track down those guts for you!

How Long Does Shipping Take?

Packages sent Priority Mail within the US take 3-4 business days, First Class takes 5-8 business days. International packages are sent either USPS First Class, Global Priority Mail, or Express Mail depending upon location; International and Global Priority Mail packages take 7-10 business days, First Class International takes about 15-30 days plus time for customs review. Please note we do not ship on the weekends, so ship times may be longer if you order late Friday.

Where Are My Guts?

Thanks for your order! You should have received an email from us confirming your order immediately after you placed it, and a follow up email with package tracking info once the item has actually shipped. Please use the link to track the package on its way to you. If you never received a confirmation or shipment email, please let us know so we can help immediately.

Can I Change the Shipping Address on My Order?

Yes! If you have an account with us, simply log in and edit away. Or if you checked out a guest, please contact us with the updated shipping address. We want the guts to get to the right place, too!

How Can I Add Stuff to My Order?

We'd be happy to add more guts to an existing order that has not yet shipped. There are two ways to do this: immediately place a second order (we don't keep payment info on file for your security) and include a note for us to combine shipments. We will refund any shipping overpayment back to your credit card. 

How Do I Return/Exchange These Guts?

We always want you to be happy. If you don't like your guts, we will happily offer you a full refund. We will also happily exchange your guts for a different size or style (when available) of equal value if you are not satisfied with your guts. Just write us a note about what you need, send it (via first class mail with delivery confirmation is the cheapest trackable shipping method):

I Heart Guts
attn: Returns
P.O. Box 5247
Takoma Park, MD 20913 

We will promptly refund your money once we receive the return!

If it is an exchange, we will also need $6 bucks (please pay via PayPal or check, we do not keep your credit card information on file) for domestic return shipping because, hey, let's face it, we're not made of money, we're made of guts. The cost for international returns varies, so please contact us with questions. We're so sorry, but stinky, washed and/or used merchandise cannot be returned or exchanged.

Shipping Policy

Packages sent within the United States are sent via USPS First Class or Priority Mail with delivery confirmation for tracking sent via email.  If you don't get an email with tracking info a few days after your order, please check your spam folder; our messages lurk in there sometimes. We cannot be held responsible for shipping to an incorrect address. Visit our stores list to see if a shop near you can supply your guts faster and cheaper than we can! I Heart Guts is not responsible for packages lost by the USPS or packages snatched by bandits.

International Shipping

Depending on location, international packages are sent either USPS International First Class, Global Priority Mail, or Express Mail. International and Global Priority Mail packages take 7-10 days, First Class International takes about 15-30 days plus the package may spend some time in customs review. We do not pay customs fees, please be aware there may be additional costs to your international package, please consult your local customs branch to ask about fees on products coming from the US, or use this handy Customs Duty Calculator before you buy.

Express Shipping Policy

I am very sorry, but we do not offer express or expedited shipping. If you need guts fast, please find a gutsy outlet near you. Need guts RIGHT NOW? Please visit Amazon.com where the humans and robots never stop, or visit a store near you

How Much Does Shipping Cost?

To determine shipping costs for your area, please select your guts, visit your shopping cart, click "Check Out," enter your address in the shipping address field, then check the Shipping Method drop-down menu for shipping options. Be sure to check again if you add more guts to your order, as the weight may change.

Do You Ship to My Country?

If we ship to your country, it will be listed in the drop-down menu when you fill out your billing and shipping address. Customs fees are not included in the cost for shipping and handling -- we cannot guarantee that you will or will not be charged customs fees. If your order is for over $20, there are almost always customs charges, please use this customs duty calculator before you shop. You are responsible for paying customs charges, they will not release your package to you without payment. If your country is not listed it's either because it has not yet been entered into our shipping system or we've lost a bunch of packages sent there and it would cost an arm and a leg and an illegally traded gallbladder to get it sent down there. Try checking our stores list to see if you can get guts locally.

Your Privacy

Private eyes. They're watching you. Watching your every move. But we're not. We hate spam as much as you do (and believe me, we get truckloads). Just because you've purchased something online shouldn't mean you have suddenly sold your soul to the gods of advertising, which is why we never share, sell or use your email or name for anything unless you sign up for our dorky newsletter, which, quite frankly, we almost never send out anyway.

Other Frequently Asked Questions

How do I find the right size t-shirt?

If you are not familiar with American Apparel tees, please know that these shirts are cut extra slim and are smaller than regular tees. Please make sure you get the right size by consulting American Apparel's fit guide before ordering, visiting an American Apparel store to find your size, or ordering one size larger than your normal size if you prefer a looser fit.

Why Don't You Have a Phone Number? I Want To Talk.
Believe me, email is the best and fastest way to get in touch, I check my email about a million times a day (sometimes a little less on the weekends, I am only human), use our contact form to get in touch right away. We try to respond in 24 hours or less.

Why don't you have express overnight shipping? I really need my spleen RIGHT NOW!

We know that people often need their guts really fast, sometimes because someone special is in the hospital. Seeing as plush organs are a non-essential part of excellent medical care, we cannot run our business like an emergency room and still stay sane (and you want us to be sane, don't you?). Your loved one can still appreciate your gift in recovery when they are in a MRSA-free environment. Be happy that he or she is in the hands of an excellent medical professional. We are only human. Or look for guts on Amazon, where the robots ship day and night.

Why Don't You Ship to Italy?

Plush toys cannot be imported into Italy, along with leeches, typewriter ribbon and radioactive materials. It's true.

I only want one pin. Why do I have to pay so much to ship it?

We offer First Class and USPS Priority Mail so your guts will get to you quick, and they charge us a certain rate up to a pound. So whether there's a feather or a one-pound lead ingot inside the envelope, they don't care, it's still gonna be $7. So if you don't want to pay that much, get first class shipping if it's available for your country.

How can I pay for my guts?

We accept Visa, MasterCard, American Express, and Discover only. We apologize, but we do not accept Paypal, Bitcoin, Dwolla, Wampum, arms and legs, or Monopoly money. Sorry!

My guts are gifts -- do you include receipts inside your packages?

No. We include a packing slip with every order so the recipient will know who the gut is from and how to return it if the gut is not desirable. Don't worry, payment information and prices are not included on the packing slip, so no one has to know how little or how much you spent on 'em.

Can I include a gift message?

Yep! Your note will appear on the packing slip.

Do you gift wrap?

Nope, sorry about that! We do offer a gift bag with tissue paper, though. Wanna see it?

Can I send a gut to a friend?

Of course! Please help us help you by giving us a confirmed up-to-date address for the gift recipient. You have your best friend's phone number, email address, Twitter handle, Whatsapp info, and latest Facebook status… but do you have his or her latest address?  If you're like me, your physical address book is hopelessly outdated and hasn't been updated since 2005. We want your guts to go to the right place, and so do you. 

I want to buy in bulk -- can I get a discount?

Yes, we do! Our bulk rates for plush or pins are as follows: 10% off 10-24 plush or pins, 15% off 25-49 plush or pins, 20% off 50-99 plush or pins, 25% off 100-199 plush or pins, 30% off 200-499 plush or pins, 40% off 500 +or more plush or pins. Contact us with what you want and we will whip up a bulk rate coupon for ya. If you are interested in 200+ I Heart Guts buttons, please visit Badge Bomb.

Do you do custom orders?

Sometimes, but only for 1,000 pieces and up. Contact us if you want to chat more.

Can you embroider the plush with my logo?

Only for 1,000 pieces and up. Write us a nice note and we'll talk.

Do you make these in smaller or bigger sizes?

At the moment we have one small bladder and one super big big heart, the rest of the organs are approximately 9". We would love to offer multiple sizes someday, so keep checking back.

Can I wash my plush organ?

Yes! We recommend wiping clean with a warm cloth and gentle soap and line-drying, but if you've got a truly filthy organ on your hands, try machine washing on gentle cycle with a mild detergent and dry on low (to avoid melting the polyester stuffing).

Can I disinfect my organ?

It's impossible to completely clean a plush toy. Because transplant patients often have compromised immune systems, we recommend waiting until your loved one is out of the nasty confines of the germy hospital before gifting the gut, just to be on the safe side. We hope one day to make a wipe-offable version, but that's a long way away.

How do I wash my guts T-shirt?

We recommend washing cold, inside out, and line drying.

Where do the guts come from?

We don't like to name our secret sources, but let's just say the retired members of Fraggle Rock have been really generous organ donors. Seriously, though, all our plush friends were dreamed up in California and made in China.

Why are your plush toys made in China, why can't they be made in the US?

We first searched here in the US for a manufacturer, but the costs were so prohibitive that we were concerned about passing those costs on to our customers. Very few people want to pay $50-$75 for a plush toy and that's about what a U.S.-made plush will cost. Also, I am personally a lousy seamstress and if I made them myself they would look like hideous cabbages with arms and it would cost $150. Trust me, no one would want one. It would be really nice if our books, cell phones, computers and a million other things we enjoy were all made here in the US. We are confident that our sources in China are treated well, paid a decent wage, and they do an excellent job. Keep in mind that our plushes are sewn by actual real human beings, not evil robots.

How can I make my own toys?

Read my advice on how to make custom toys here.

Do you have anything made in the US?

Yes! All our T-shirts are made and printed in the US, our posters and self-exam cards are printed here and our buttons are made in the US.

Will I like these guts?

That's entirely up to you, but maybe read a little bit from some of our very satisfied customers or check out some nice things people have said about guts in the news. Our organs are super well-made, super cute and will put a smile on your face. What could be better?

Have any celebrities bought guts?

Gonzo called us one time when he needed a kidney transplant, but the blood types didn't match, so it didn't work out for him, poor thing. We have successfully transplanted livers into a few other Muppets who would like to remain anonymous. Let's just say a certain plush lady pig should lay off the martinis.

Can I get cash for these on the black market?

Don't quit your day job.

I left my heart in San Francisco -- can I get another one?

Check our store list.

Can I re-enact my favorite "Grey's Anatomy" episodes with plush toys?

Sure! But the pancreas always insists on being Dr. Derek Shepherd and the brain always wants to be Dr. Cristina Yang, so good luck competing with those two.

What am I, chopped liver?

Yes.